Customer Service

Where do you deliver to?

We use nationwide couriers and Royal Mail to send deliveries throughout the United Kingdom. At this moment in time, we do not deliver outside of the United Kingdom.

How much does delivery cost?

We offer free economy delivery within 3-5 working days on all orders when you spend £50 or above.

All other orders, or our Standard Delivery service within 1-3 days, is available from £2.99. Heavier items, such as laptops will incur a delivery charge of £7.99 when using Standard Delivery.

When will I receive my order?

Orders received before 4 PM on our working days will be dispatched that same-day. All other orders will be dispatched next working day.

Our free economy delivery service is available on orders of £50 and above and is usually delivered within 3-5 working days. Our Standard Delivery service is usually delivered within 1-3 working days.

Will someone have to sign for my delivery?

Most items are dispatched without requiring anyone to be at home to sign for them. Larger items, such as laptop devices, will require a signature.

Has my order been dispatched?

We will e-mail you to advise once your order has been dispatched. You will receive a separate e-mail containing your order tracking details, if these have been provided.

Can I pay for my order in-store?

Yes. You can reserve goods online and choose the option to Pay in Store. This option is only available when Collect In Store is selected from the shipping options.

We accept cash and all major credit or debit cards (including American Express) in store, as well as contactless.

Where do I collect my order?

You can collect your order from our store at 10 New Bridge Street, Ayr, South Ayrshire, KA7 1JX.

When will my order be ready for collection?

Once your order has been received, it is generally ready to collect within one hour. Orders are processed during our normal working hours, which are given below. We will e-mail you to confirm once your order is ready for collection.

What are the store opening hours?

Store opening hours are:

  • Monday – Friday: 09.00 – 17.00
  • Saturday: by appointment only

We are closed Sundays and bank holidays.

Is there parking available at store?

Limited pay and display parking is available on-street, or at South Harbour Street car park, which is located behind the store adjacent to Loudoun Hall. The store can be reached via Boat Vennel. There is a larger car park located at River Street, on the opposite side of the bridge, approximately five minutes walk from the store.

How long will my order be available to collect?

If you have chosen to pay for your order in-store rather than online, we will reserve your goods for up to 72 hours. After this time, we reserve the right to cancel the order.

If you have paid online for your order, we will store your order safely for up to 7 calendar days. You can call us on 0800 998 9186 if you need to make alternative arrangements.

You can return products to us that you have bought from us whether you have changed your mind, they have become faulty or they are damaged. This also includes parts or components that we supply as part of a repair service. Refunds and exchanges can only be processed with proof of purchase.

Can I cancel an order that I have already placed?

Please contact us as soon as possible to cancel your order before it is dispatched. If it has already been dispatched, please contact us for a refund or exchange.

Returning unwanted products

We operate a 30 day returns policy for products if you change your mind, providing they are in their original condition with unopened packaging. This policy for unopened goods is in addition to your statutory rights and applies to purchases made in-store or online.

Separately to the 30 day policy above, unwanted products can be returned to us even if you have opened them for inspection, as long as you contact us within 14 days of receiving them. Once you have told us that you want to return an item, you should do so without undue delay and not later than 14 days from the date you informed us that you did not want the products. You can examine the goods as you would in a shop but to obtain a full refund, you must not start using them, install them or input any data or software. The goods must be returned in a condition in which they can reasonably be re-sold.

Returning a damaged or incorrect product

Please contact us as soon as you reasonably can so that we can arrange for a replacement product or a refund.

Returning a faulty product

Please contact us as soon as you reasonably can on discovering the fault so that we can arrange for a replacement product, refund or repair. We reserve the right to inspect and verify the fault. We do not refund, repair or exchange faults that are caused by accident, neglect, misuse or normal wear and tear.

How and where to return?

You can return a product to our repair store, either in person or we can arrange collection. Our contact phone number is 0800 998 9186 or you can send us an e-mail.

Our repair store is located at 10 New Bridge Street, Ayr, South Ayrshire, KA7 1JX.

Can I receive a refund on my delivery charge?

If you ordered your product online, we can refund delivery charges in most instances. However, in some cases it’s not possible to refund delivery charges and we will discuss this with you.