Customer Service

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Customer Service

We are here to help and want you to be happy with your purchase. If you cannot find the answer you are looking for in our guides below, please call us on 0800 998 9186.

Where do you deliver to?

We use nationwide couriers and Royal Mail to send deliveries throughout the United Kingdom. At this moment in time, we do not deliver outside of the United Kingdom.

How much does delivery cost?

We offer free economy delivery within 3-5 working days on all orders when you spend £50 or above.

All other orders, or our Standard Delivery service within 1-3 days, is available from £2.99. Heavier items, such as laptops will incur a delivery charge of £7.99 when using Standard Delivery.

When will I receive my order?

Orders received before 4 PM on our working days will be dispatched that same-day. All other orders will be dispatched next working day.

Our free economy delivery service is available on orders of £50 and above and is usually delivered within 3-5 working days. Our Standard Delivery service is usually delivered within 1-3 working days.

Will someone have to sign for my delivery?

Most items are dispatched without requiring anyone to be at home to sign for them. Larger items, such as laptop devices, will require a signature.

Has my order been dispatched?

We will e-mail you to advise once your order has been dispatched. You will receive a separate e-mail containing your order tracking details, if these have been provided.

Can I pay for my order in-store?

Yes. You can reserve goods online and choose the option to Pay in Store. This option is only available when Collect In Store is selected from the shipping options.

We accept cash and all major credit or debit cards (except American Express) in store, including Apple Pay, Samsung Pay and contactless.

Where do I collect my order?

You can collect your order from our store at 10 New Bridge Street, Ayr, South Ayrshire, KA7 1JX.

When will my order be ready for collection?

Once your order has been received, it is generally ready to collect within one hour. Orders are processed during our normal working hours, which are given below. We will e-mail you to confirm once your order is ready for collection.

What are the store opening hours?

Store opening hours are:

  • Monday – Wednesday & Friday: 09.00 – 17.00
  • Saturday: 10.00 – 16.00

We are closed Thursdays, Sundays and bank holidays.

Is there parking available at store?

Limited pay and display parking is available on-street, or at South Harbour Street car park, which is located behind the store adjacent to Loudoun Hall. The store can be reached via Boat Vennel. There is a larger car park located at River Street, on the opposite side of the bridge, approximately five minutes walk from the store.

How long will my order be available to collect?

If you have chosen to pay for your order in-store rather than online, we will reserve your goods for up to 72 hours. After this time, we reserve the right to cancel the order.

If you have paid online for your order, we will store your order safely. You can call us on 0800 998 9186 if you need to make alternative arrangements.

What is your returns policy?

We have a 30 day returns policy. Please contact us before returning any goods.

If you have changed your mind, all we ask is that goods are returned in their original packaging, suitable for resale. You are responsible for covering return postage costs. We are not able to offer refunds for digital purchases, such as software.

We will only issue a refund or exchange once goods are received returned by us and checked.

Can I cancel an order I have already placed?

If your order has not yet been dispatched, please contact us on 0800 998 9186 or send us an e-mail as soon as possible. After the time your order has been dispatched, you may return it to us once you receive it but you will be responsible for the return postage cost.

I have received the wrong item

Please contact us straight away on 0800 998 9186 or send us an e-mail.

We will arrange for the correct goods to be dispatched to you and arrange for the collection of the incorrect goods. You will not have to pay for return postage costs. Please package the item safely ready for collection using the original delivery packaging.

My order arrived damaged or faulty

Please contact us straight away on 0800 998 9186 or send us an e-mail.

We will arrange for replacement goods to be dispatched to you and for your original goods to be collected. Please package them safely using the original delivery packaging. You will not have to pay any return postage costs.

If we are unable to send replacement goods, we will issue a full refund once the goods have been received returned by us.

Where should I return goods to?

Please contact us before returning any goods.

Goods can be returned to Berserk Computers Ltd, 10 New Bridge Street, Ayr, South Ayrshire, KA7 1JX. Please use the original delivery packaging.

Goods I previously ordered have become faulty

Please contact us on 0800 998 9186 or send us an e-mail as soon as reasonably possible on discovering the fault, and in any event, within six months of purchase.

Faults or damage caused by normal wear and tear or improper treatment are not entitled to be returned. You may not return goods to us if we told you of any particular damage or fault at the time of purchase.

We will issue a refund or replacement once your goods have been received returned by us and checked. If goods are to be repaired, we will provide you with a repair estimate within 10 working days of receiving your returned goods.

You are responsible for the return postage costs. We will reimburse any postage costs once we have inspected the goods.