Computer repairs and support services are still available
Drop-off & Collect from store, or Collect & Return from home
Please follow this page for up to date information about our business and services.
Last updated: 20th November 2020
To call us, our phone numbers are 0800 998 9186 or 01292 857506.
| STORE Retail Sales & Accessories |  | You can drop-off and collect at our store by pre-booking with us. Just call 0800 998 9186. General walk-ins and retail sales are currently restricted due to Tier 4 restrictions in place across South Ayrshire. |
| COLLECT & RETURN SERVICE Available across Ayrshire |  | We encourage customers to use our fully contactless Collect & Return service. Systems can be safely collected from your doorstep, washed on arrival to store, and returned with a complimentary alcohol wipe for a final clean by you. All payments are processed by phone or online. See our Coverage Area. |
| CALL-OUT SERVICES | | For urgent repairs or support only, we can make a home visit, or on-site visit for businesses. Call-out services are prioritised for the vulnerable or essential workers for the time being and only where other options, such as remote support or Collect & Return, would not be viable. See our Coverage Area. |
| REMOTE SUPPORT | | We can fix a wide range of issues or provide demonstrations, support or assistance using our safe remote support software. It takes only a few minutes to set up a connection and we will walk you through the steps. |
Hours of work
We are generally still working our regular hours of Monday - Friday between 10.00 - 6.00 pm. Collect & Return, Remote Support and Call-out services continue to be available at weekends from 9.00 - 5.00 pm.
Due to the increased volume of collections and drop-offs, we may not always be at store to answer your call. You can leave a message with your contact details and we will call you back, or you can also e-mail us: service@berserkcomputers.co.uk, or contact us by WhatsApp (0800 998 9186) or Skype.
Visiting our store
Our store is closed to general walk-ins. Drop-off & Collect is available by pre-booking 0800 998 9186 only.
When you visit our store, hand sanitiser is available as well as complimentary wipes for your phone, tablet or laptop. Please use these wipes before and after receiving repair or support services from us. There are also distance indicators marked clearly on the floor to ensure 2m distancing between you, other customers and our staff.
If someone is already in the store when you visit, you can safely wait in our waiting area to the right of the store as you come in. If you prefer, you can wait outside.