COVID-19 and Berserk Computers

20/03/2020 17:51 By Lhyam

Computer repairs and support services are still available

We are working a little bit differently however...

Please follow this page for up to date information about our business and services.

Last updated: 28th June 2020

To call us, our phone numbers are 0800 998 9186 or 01292 857506.

STORE
Retail Sales & Accessories

 Our store is open as normal to walk-in repairs, support and retail sales. We have introduced extra hygiene measures, as well as safe distancing. Our opening hours are Monday-Friday from 10.00-18.00.
COLLECT & RETURN SERVICE
Available across Ayrshire 
 We encourage customers to use our fully contactless Collect & Return service. Systems can be safely collected from your doorstep, washed on arrival to store, and returned with a complimentary alcohol wipe for a final clean by you. All payments are processed by phone or online. See our Coverage Area.
CALL-OUT SERVICES For urgent repairs or support only, we can make a home visit, or on-site visit for businesses. Call-out services are prioritised for the vulnerable or essential workers for the time being and only where other options, such as remote support or Collect & Return, would not be viable. See our Coverage Area.
REMOTE SUPPORT We can fix a wide range of issues or provide demonstrations, support or assistance using our safe remote support software. It takes only a few minutes to set up a connection and we will walk you through the steps.

Hours of work

We are generally still working our regular hours of Monday - Friday between 10.00 - 6.00 pm. Collect & Return, Remote Support and Call-out services continue to be available at weekends from 9.00 - 5.00 pm. 


Due to the increased volume of collections and drop-offs, we may not always be at store to answer your call. You can leave a message with your contact details and we will call you back, or you can also e-mail us: service@berserkcomputers.co.uk, or contact us by WhatsApp (0800 998 9186) or Skype.

Visiting our store

When you visit our store, hand sanitiser is available as well as complimentary wipes for your phone, tablet or laptop. Please use these wipes before and after receiving repair or support services from us. There are also distance indicators marked clearly on the floor to ensure 2m distancing between you, other customers and our staff. 


If someone is already in the store when you visit, you can safely wait in our waiting area to the right of the store as you come in. If you prefer, you can wait outside.